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October 5, 2006 Best Practices
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Joseph Quagliata, South Nassau Communities Hospital
CEO
Challenges Facing the Hospital Industry and Opportunities for the Private Sector:
- As a nation we need to understand that a change in public policy is necessary for citizens to receive the healthcare they deserve
- Vendors should give notice on when a new product is coming out so there is ample time for the product to be evaluated
- New products should serve the community in a better manner always having the patient’s best interest at the forefront
- Hospitals and vendors should work in partnership to adopt an ethical standard for the betterment of the community
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Dr. Susan Donelan, Stony Brook University Medical Center
Assistant Professor of Clinical Medicine, Hospital Epidemiologist Director
Preparing For and the Financial Impact Of a Pandemic:
- Look at your business and determine which functions are critical and which can be dispensed
- Maximize your IT, set employees up so they can work from home
- Cross train your employees so you have back up if people do not come to work
- Start somewhere, you have to work at your plan to have a successful plan, your plan doesn’t have to be perfect
- Don’t NOT do anything because you think it’s not real or it’s not going to happen
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Howard Siegel, American Medical Alert Company
Chairman and CEO
The Home Healthcare Effect on the Labor Force and Operating a Business:
- Organizations should harness technology, technology has a positive impact
- Management needs to have a focused approach
- Determine and communicate both financial and clinical target outcomes to all levels of the organization
- Identify a telemonitoring champion in your organization by developing a workflow focused on monitored patients—
telemonitoring staff quickly achieves core competencies, establishes a new level of accountability, and inspires others on the team
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Stanley Bergman, Henry Schein, Inc.
Chairman and CEO
Corporate Responsibility/Social Responsibility: Doing Well by Doing Good:
- Help practitioners operate better to provide better health care
- Work with the customers and support the professional organizations
- Engage in community services besides helping, it attracts the finest
- Focus on providing information on health issues through the practitioner to the public
- Dedicate yourself to being an ethical company
- Volunteer your time along with your customers to the disadvantaged –
it will change your relationship with your customers and boost company morale
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Theresa Bischoff, American Red Cross – Greater NY Chapter
CEO
Service Quality Initiative:
- Make it personal and have your CEOs involved in employee orientation
- You need to identify your own unique service standards
- Focus groups and surveys are a good way to identify service standards
- Teach employees to be managers instead of just promoting them
- Commit to professional development
- You need passion and a long term commitment to make this work
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